Return & Exchange Policy

Refunds or Product Exchanges

If for any reason you are unsatisfied with your purchase, we are happy to accommodate Returns for a refund or Exchanges for another product within 10 days of order fulfillment date. To qualify for a Return or Exchange all items must be unworn, unwashed, and undamaged, with tags still attached. 

Please use our Return & Exchange Portal to process a Return or Exchange within 10 days of order fulfillment date. 

We are happy to supply a pre-paid shipping label for Return or Exchange shipping. Please ship your order back to us within 5 business days of receiving the pre-paid shipping label. Returns shipped outside of this window will no longer be accepted as a Return or eligible for Exchange services.

All Returns and Exchanges will result in a processing fee. Processing fees cover shipping and restocking services.

Store Credit

Returns for Still Here Store Credit are available within 30 days of order fulfillment date. Store credit will expire one year following product purchase date. Please use our Return & Exchange Portal and choose the Store Credit option to initiate the process. Store credit will be processed once the returned order is received in our warehouse. Still Here Store Credit is redeemable online or in-store. 

Discounted & Still Here Vault Purchases

Any product purchased on sale and/or from the Still Here Vault is only eligible for return for Store Credit. Refunds or Exchanges will not be processed for any product bought while on sale or from the Still Here Vault. 

International Shipping and Returns

International shipping costs, duties and other relevant charges are the sole responsibility of purchasing customers.

International Returns and Exchanges are unfortunately not yet processed via our Return & Exchange Portal. Shipping costs and duties for International Returns and Exchange are the sole responsibility of purchasing customers. For more information or to begin the International Return or Exchange process, please email info@stillhere.nyc with your Order Number in the subject line.

Still Here is not responsible for any lost or damaged merchandise through the return or exchange process.

For any other questions or concerns, please feel free to email us at info@stillhere.nyc