Return / Exchange Policy

Refunds

If you are unsatisfied with your purchase, we’re happy to accommodate a return within 7 days of order fulfillment for a refund of item cost, less shipping (~$5.00), and restocking fee ($5.00 per every 2 items).

Items must be unworn, unwashed, and undamaged, with tags still attached. Please use our return portal or email us at info@stillhere.nyc to begin the return process.

We are happy to supply you with a pre-paid shipping label for return shipping. To ensure fastest service, please ship your return back to us within 5 business days of receiving the return shipping label.

Any product purchased on sale is only eligible for exchange or store credit. 

Exchanges

Exchanges are only available within 10 days of order fulfillment. Please use our return portal or email us at info@stillhere.nyc to begin the exchange process.

Store Credit

Store credit is available within 30 days of order fulfillment. Online store credit will expire after one year of purchase date. Please use our return portal and choose store credit to initiate the process. Store credit will be processed only after the returned order is received in our warehouse and approved for credit.

For any other questions or concerns, please email us at info@stillhere.nyc.