Start a return or exchange for an online order here.

Still Here reserves the right to reject any returned products that do not comply with the return policy stated below. Rejected items will be sent back to the original shipping address. In order to avoid this, please contact info@stillhere.nyc to address any issues or concerns you have regarding the item(s) you wish to return.

Any items purchased in-store are eligible for a refund within 7 days of purchase date. Exchange or store credit is available within 14 days of purchase date. The item must be returned in original condition, unworn, with tags still attached, including the back fabric flasher tag.

Items purchased in-store must be returned or exchanged in-store and are not eligible for return or exchange via shipping.

Any items purchased online are eligible for a refund within 7 days of delivery. Exchange or store credit is available within 14 days of delivery. The item must be returned in original condition and packaging, unworn, with tags still attached, including the back fabric flasher tag.

All returns and exchanges will result in a $13 processing fee. Processing fees cover shipping and restocking services. Please use our Return and Exchanges Portal linked here.

Please allow 3-5 business days for processing once the order is received in our warehouse. If you selected store credit, you will be emailed your store credit once the return is processed. Still Here store credit is redeemable online or in-store. Store credit will expire one year following the product purchase date.

Still Here is not responsible for any lost or damaged merchandise through the return or exchange process.

Exchange orders are not eligible for refunds, only store credit.

International returns are not currently processed through our Return & Exchange Portal. To initiate a return, please email info@stillhere.nyc with your order number.

Customers are responsible for all return shipping costs and any duties or taxes incurred when returning an order, except where otherwise required by applicable law. Returns that meet our return requirements are eligible for store credit or a refund in accordance with our Returns Policy.

If your order is subject to a statutory right of withdrawal under applicable consumer protection laws (including for eligible orders shipped to the European Union), you may exercise that right within the applicable withdrawal period here. Customers are responsible for return postage. Refunds will be processed in accordance with applicable law once the returned items have been received and inspected.

We are not able to accommodate exchanges for international orders at this time.

For any questions or concerns, please contact info@stillhere.nyc.