Orders are typically processed and shipped within 2-5 business days of payment confirmation. Please note, this timeline refers to the preparation and shipment of your order; carrier transit times may extend expected delivery date. We do not process orders on Saturdays, Sundays, and Holidays.

When your order is processed, you will receive a shipment confirmation email with a tracking number from our customer support team. Please check your spam folder if you have not received this email within 5 business days of placing your order.

For delivery by Hanukkah: 
Order Standard Shipping by 12pm ET on 11/27
Order Express Shipping by 12pm ET on 12/1 

For delivery by Christmas Eve: 
Order Standard Shipping by 12pm ET on 12/13
Order Express Shipping by 12pm ET on 12/20

You may edit the contents of your order, change the size ordered, add or remove items, change the shipping address, or cancel your order up to 30 minutes after your order is placed via the confirmation page or confirmation email where it says "View your order". After the 30 minute window, we are unable to make any changes to your order. 

International shipping costs, duties, taxes, VAT, and other relevant charges are the sole responsibility of purchasing customers. Still Here has partnered with Global-E and Shopify to offer a seamless checkout experience for International customers. All incurred expenses associated with International orders are charged at checkout to simplify the buying process and offer complete transparency. Still Here cannot be held responsible for international orders that are lost, stolen, or damaged in transit. Shipping fees, duties, and taxes are non-refundable.

If your package is lost, stolen, or your item arrives damaged, please email us at info@stillhere.nyc with your order number within 3 days of the carrier marking your package as delivered. Our customer service team will be happy to assist with arranging a replacement.

Please note that we are only able to offer replacements for missing packages, not refunds. After the 3 day window, Still Here is no longer responsible for missing packages, and we kindly ask that you contact the carrier directly for further assistance.

Exchange orders are not eligible for refunds, only store credit. 

Store credit for an in-store or online return will be issued in the form of a digital gift card. Still Here store credit is redeemable online or in-store. Store credit will expire one year following the product purchase date.

Any garment which has been embellished (hand-painted, embroidered, snapped, etc.) is subject to idiosyncrasies and imperfections. It is the nature of the process and we embrace the handmade quality. Embellishments are subject to wear based on everyday use.


For best results, exercise proper care by style. Please check individual product listings and product care instructions as each embellishment care varies. For any care questions or concerns feel free to reach out to our team at info@stillhere.nyc

Any product purchased on sale and/or from the Still Here Vault is only eligible for return for store credit. Refunds or exchanges will not be processed for any product bought while on sale or from the Still Here Vault. 

Products marked ‘Final Sale’ are not eligible for return, exchange or refund. These products include all hats, caps, scarves, coffee cups, silverware, and coffee beans.