For general hiring inquiries, please email careers@stillhere.nyc

Location: Upper East Side

Reports To: Director of Retail Operations

Full-time, In-Person

Duties/Responsibilities:

Leadership & Team Development

• Lead, coach, and develop a high-performing team of sales associates.
• Foster a positive, inclusive, and accountable store culture aligned with brand values.
• Own hiring, onboarding, training, scheduling, performance management, and succession planning.
• Conduct regular check-ins, goal setting, and feedback conversations.
• Lead by example on the sales floor, setting the standard for service and professionalism.

Sales & Client Experience

• Drive store sales performance through strong floor leadership and client engagement.
• Build and maintain a loyal client base through relationship-building and personalized outreach.
• Ensure exceptional service standards across all customer touchpoints.
• Partner with the Director of Retail Operations to execute store-specific sales strategies and goals.
• Analyze sales KPIs (UPT, AUR, conversion, etc.) and take action to improve performance.
• Propose, plan, and execute in-store events and activations to drive sales, strengthen client relationships, and increase local brand awareness.

Store Operations & Inventory Management

• Oversee all daily store operations including opening/closing procedures, cash handling, and safety standards.
• Ensure accurate inventory management: receiving, transfers, audits, replenishment, and shrink prevention.
• Maintain BOH and FOH organization to brand and operational standards.
• Execute company SOPs consistently and identify opportunities for improvement.
• Partner with corporate teams on inventory audits, product flow, and operational initiatives.

Visual & Brand Execution

• Ensure the store reflects Still Here’s visual identity at all times.
• Execute visual merchandising directives with attention to detail and product storytelling.
• Maintain store cleanliness, organization, and overall presentation.
• Provide feedback to corporate teams on product performance and client response.

Communication & Collaboration

• Act as a liaison between store teams and corporate leadership.
• Communicate clearly and proactively regarding store performance, staffing needs, and operational issues.
• Support cross-store initiatives and brand-wide projects.
• Represent the brand professionally within the local community.

 Qualifications

• 3–5+ years of retail management experience, preferably in premium apparel.
• Strong leadership and people-management skills with a proven ability to develop teams.
• Highly organized and operationally minded with strong attention to detail.
• Sales-driven with experience analyzing and acting on performance metrics.
• Excellent communication and interpersonal skills.
• Comfortable working in a fast-paced, hands-on retail environment.
• Flexible availability, including weekends and holidays as required.

Please email Resumes and Portfolio to: careers@stillhere.nyc with email subject line “Store Manager : your name”