For general hiring inquiries, please email careers@stillhere.nyc

Locations:
New York, Madison Avenue Store
Los Angeles, Melrose Avenue Store

Reports To: Director of Retail Operations

Full-time, In-Person

Duties/Responsibilities:

Leadership & Team Development

• Lead, coach, and develop a high-performing team of sales associates.
• Foster a positive, inclusive, and accountable store culture aligned with brand values.
• Own hiring, onboarding, training, scheduling, performance management, and succession planning.
• Conduct regular check-ins, goal setting, and feedback conversations.
• Lead by example on the sales floor, setting the standard for service and professionalism.

Sales & Client Experience

• Drive store sales performance through strong floor leadership and client engagement.
• Build and maintain a loyal client base through relationship-building and personalized outreach.
• Ensure exceptional service standards across all customer touchpoints.
• Partner with the Director of Retail Operations to execute store-specific sales strategies and goals.
• Analyze sales KPIs (UPT, AUR, conversion, etc.) and take action to improve performance.
• Propose, plan, and execute in-store events and activations to drive sales, strengthen client relationships, and increase local brand awareness.

Store Operations & Inventory Management

• Oversee all daily store operations including opening/closing procedures, cash handling, and safety standards.
• Ensure accurate inventory management: receiving, transfers, audits, replenishment, and shrink prevention.
• Maintain BOH and FOH organization to brand and operational standards.
• Execute company SOPs consistently and identify opportunities for improvement.
• Partner with corporate teams on inventory audits, product flow, and operational initiatives.

Visual & Brand Execution

• Ensure the store reflects Still Here’s visual identity at all times.
• Execute visual merchandising directives with attention to detail and product storytelling.
• Maintain store cleanliness, organization, and overall presentation.
• Provide feedback to corporate teams on product performance and client response.

Communication & Collaboration

• Act as a liaison between store teams and corporate leadership.
• Communicate clearly and proactively regarding store performance, staffing needs, and operational issues.
• Support cross-store initiatives and brand-wide projects.
• Represent the brand professionally within the local community.

 Qualifications

• 3–5+ years of retail management experience, preferably in premium apparel.
• Strong leadership and people-management skills with a proven ability to develop teams.
• Highly organized and operationally minded with strong attention to detail.
• Sales-driven with experience analyzing and acting on performance metrics.
• Excellent communication and interpersonal skills.
• Comfortable working in a fast-paced, hands-on retail environment.
• Flexible availability, including weekends and holidays as required.

Please email Resumes and Portfolio to: careers@stillhere.nyc with email subject line “Store Manager : your name”

Location: Los Angeles, Melrose Avenue Store

Reports To: Store Manager / Director of Retail Operations

Full-time, In-Person (please note you must currently be located within commuting distance to be considered for this role)

About the Role:

At Still Here, our stores are an extension of the brand, a place where thoughtful styling, genuine hospitality, and meaningful relationships come together. The Sales Supervisor plays a key role in creating an elevated in-store experience while supporting the daily operations of the business.

This role is for someone who naturally leads by example, enjoys developing others, and takes pride in creating a welcoming environment for both clients and the team. As a key member of the leadership team, the Sales Supervisor helps set the tone on the sales floor, builds lasting client relationships, and ensures the store consistently reflects the Still Here brand.

What You'll Bring:

• A genuine passion for people, styling, and creating memorable customer experiences
• Strong leadership skills with the ability to motivate and support a team
• Excellent communication and relationship-building abilities
• A collaborative mindset and willingness to jump in wherever needed
• Strong organizational and time management skills
• Curiosity, accountability, and a desire to continuously learn and grow

Duties/Responsibilities:

• Deliver an exceptional customer experience through thoughtful styling, product knowledge, and genuine hospitality.
• Build lasting relationships with clients through personalized follow-up and consistent outreach via email, text, and phone.
• Lead by example on the sales floor, demonstrating best-in-class selling behaviors and supporting the team in achieving store goals.
• Coach and encourage team members in developing confidence, product knowledge, and clienteling skills.
• Stay informed on new collections, denim fits, and styling opportunities to provide personalized recommendations.
• Help maintain an inspiring, organized, and beautifully merchandised sales floor and stockroom.
• Support daily store operations, including opening and closing procedures, shipment processing, inventory organization, and operational responsibilities.
• Take ownership of the business during leadership coverage, ensuring the store operates smoothly while maintaining an exceptional client experience.
• Partner closely with the Store Manager and leadership team to foster a positive, collaborative, and inclusive culture.
• Embrace feedback and actively seek opportunities for personal and professional development.
• Champion Still Here's commitment to creating a welcoming environment where every client and team member feels valued and respected.

Please email Resumes and Portfolio to: careers@stillhere.nyc with email subject line “Sales Supervisor : your name”

Location: New York and Los Angeles (Melrose)

Reports To: Store Manager / Sales Supervisor

Full-time and part-time roles, in-person & requires weekday and weekend availability

Duties/Responsibilities:

• Achieve and exceed sales goals through proactive engagement with customers.
• Assist with daily tasks and projects as assigned by management, ensuring smooth store operations.
• Deliver exceptional customer service by building long-term relationships and fostering client loyalty.
• Maximize sales through a strong presence on the sales floor, actively engaging customers and promoting key products.
• Receive, process, and merchandise new shipments in a timely manner, ensuring that products are displayed to enhance customer appeal.
• Maintain store appearance, ensuring displays and cleanliness align with the brand's image and standards.
• Stay informed about product knowledge, promotions, and inventory to assist customers effectively.

 Qualifications:

• Open availability including evenings and weekends. 
• 1+ years of retail sales experience, preferably in a similar customer-focused role.
• Detail-oriented with strong organizational, multitasking, and analytical skills.
• Excellent verbal and written communication abilities.
• Demonstrates a customer-first attitude with strong interpersonal skills and a positive, team-oriented approach.
• Ability to work in a fast-paced environment, handling multiple tasks while maintaining focus on sales and service goals.

Please note: Applicants without both weekday and weekend availability will not be considered. Applicants without retail experience will not be considered.

Please email Resumes and Portfolio to: careers@stillhere.nyc with email subject line “Retail Sales Associate : your name”