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Policies


Disclaimer :

Any garment which has been embellished (hand-painted, embroidered, snapped, etc..) is subject to idiosyncrasies and imperfection. It is the nature of the process and we embrace the handmade quality. Embellishments are subject to wear based on everyday use.

For best results, exercise proper care: Hand wash cold. Mild Detergent. Line Dry. Do not iron directly on embellishments. Do not Dry-Clean. 

Please check individual product listings for specific care instructions as each embellishment care varies. 

Orders :

Orders will be processed and shipped within 3 business day from when order is placed and payment is processed.

For all orders marked "Made to Order," please allow for up to 2 weeks until shipping. 

For any rush orders please feel free to contact us and we will do our best to accommodate. 

Shipping :

When your order is shipped, you will receive a shipment confirmation email and tracking number. 

For all US orders, we offer UPS Ground, USPS Priority and USPS Priority Express as shipping options. Still Here offers Free Shipping on all US orders over $200. International customers will be given a shipping choice of either UPS or DHL. 

We do not process or ship orders on Saturdays, Sundays and Holidays. 

Still Here is not responsible for lost and/or stolen packages.

Return / Exchange Policy :

Any purchase made on special promotion or sale will only be eligible for store credit. Return for store credit must be initiated within 14 days of purchase date. 

All other orders:

Refund: If you are unsatisfied with your purchase, we’re happy to accommodate a return within 14 days of purchase date for a refund of item cost. If return is following an exchange, return must be initiated within 5 days of receiving exchanged delivery. 

We are happy to supply you with a pre-paid shipping label for return shipping. Return must be shipped out within 5 days of receiving label. If your items are accepted for return, your order will be refunded with a deduction of the $7.00 cost for the return shipping label, in addition to a $5.00 restocking fee for 2 returned units or less. 3 or more returned units will be charged an addition $5 per unit. 

Items must be unworn, unwashed, and undamaged, with tags still attached to be accepted for return. Please use our automated return portal found on our website or email us at info@stillhere.nyc within these indicated days for return shipping information.

Exchanges: are only available within 20 days of purchase date. Please use our automated return portal found on our website or email us at info@stillhere.nyc within these 20 days for return shipping information. We are happy to supply you with a free pre-paid shipping label for exchange shipping. Return must be shipped out within 5 days of receiving label. Once we receive your return unworn, unwashed, and undamaged, with tags still attached, we will send out the requested product for exchange. You will receive a new tracking number for this product. 

Store credit: is available within 30 days of purchase date. Online store credit will expire after one year from original purchase date. Please use our automated return portal found on our website or email us at info@stillhere.nyc within these 30 days for return shipping information. We are happy to supply you with a free pre-paid shipping label for store credit return shipping. Return must be shipped out within 5 days of receiving label. Once we receive your return unworn, unwashed, and undamaged, with tags still attached, we will send you a credit code. 

Any purchase made on special promotion or sale will only be eligible for store credit. Return for store credit must be initiated within 14 days of purchase date. 

 

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Returns and exchanges will be processed within 7 days of return receipt. Still Here holds the right to deny any refund, exchange, or store credit request not meeting all policy requirements.

 

For any other questions or concerns, please email us at info@stillhere.nyc