Policies


Disclaimer :

Any garment which has been embellished (hand-painted, embroidered, snapped, etc..) is subject to idiosyncrasies and imperfection. It is the nature of the process and we embrace the handmade quality. Embellishments are subject to wear based on everyday use. For best results, exercise proper care.

Orders :

Orders will be processed and shipped within 5 business day from when order is placed and payment is processed.

For orders of hand painted, embroidered or otherwise embellished denim, please allow up to 10 days until shipment. 

For all orders marked "Made to Order," please allow for up to 2 weeks until shipping. 

For any rush orders please feel free to contact us and we will do our best to accommodate. 

Shipping :

When your order is shipped, you will receive a shipment confirmation email and tracking number. 

For all US orders, we offer USPS Priority and USPS Priority Express as shipping options. Still Here offers Free Shipping on all US orders at or above $300 USD. All International orders will be shipped by DHL. 

We do not process or ship orders on Saturdays, Sundays and Holidays. Still Here is not responsible for lost and/or stolen packages.

Return / Exchange Policy :

If you are unsatisfied with your purchase, we’re happy to accommodate a return within 7 days from receiving your order for a full refund of item cost. Items must be unworn, unwashed, and undamaged, with tags still attached to be accepted for return. Please email us at info@stillhere.nyc within these 7 days for return shipping information. 

Exchanges are only available in the form of online store credit. Store credit will be issued for returns within 15 days of your order delivery date. Online store credit will not expire. Please email us at info@stillhere.nyc within these 15 days for return shipping information. 

Still Here garments marked "Made to Order" are only available for return as exchange in the form of online store credit. 

Returns and exchanges will be processed within 7 days of return receipt. Still Here holds the right to deny any refund not meeting all policy requirements.

We are happy to supply you with a pre-paid shipping label for return shipping. If your items are accepted for return, your order will be refunded or credited with a deduction of the cost for the return shipping label.

For all return and exchange requests, please contact info@stillhere.nyc with subject line "Return" and your Still Here order number. 

 

For any other questions or concerns, please email us at info@stillhere.nyc